Privacy Policy

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Privacy Policy
Effective Date: 01/01/2025

At Balanced Life Acupuncture, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.balancedlifeacupuncture.com, contact us, or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and 

1. What Information We Collect

We collect and process the following types of information:

a. Personal Data (e.g.):

• Full name
   
• Email address
   
• Phone number
   
• Address
   
• Date of birth
   
• Medical history and treatment details (when you become a client)
   

b. Technical Data (e.g.):

• IP address
   
• Browser type
   
• Device information
   
• Website usage data via cookies (see Section 6)
   

3. How We Use Your Information

We use your information to:

• Schedule and manage appointments
   
• Provide personalised acupuncture and wellness treatments
   
• Respond to enquiries or requests
   
• Maintain medical records in line with legal and professional standards
   
• Send appointment reminders and follow-ups
   
• Improve our website and services
   
• Comply with our legal and professional obligations
   

4. Legal Basis for Processing

We only process your personal data where we have a valid legal basis, including:

• Consent – when you agree to receive marketing emails or fill in a contact form
   
• Contract – when we provide treatments or communicate in relation to services
   
• Legal obligation – for maintaining accurate medical records and complying with health regulations
   
• Legitimate interests – for running our business effectively and safely
   

5. Sharing Your Data

We never sell your data. We may share your data with trusted third parties when necessary, including:

• Practice management software providers (e.g., for online bookings)
   
• Email providers and website hosts
   
• Regulatory bodies or legal authorities, if required by law
   

All third-party service providers are required to take appropriate security measures and only process your data on our instructions.

6. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyse site traffic. You can adjust your cookie preferences in your browser settings.

For more information.

7. How Long We Keep Your Data

• Client records: Retained for a minimum of 7 years after your last treatment (or until a child turns 25), as required by professional standards.
   
• Enquiries or emails: Usually deleted after 12 months if no further contact occurs.
   
• Newsletter subscriptions: Until you unsubscribe (you can opt out anytime).
   

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request erasure of your data in certain circumstances
   
• Object to or restrict certain types of processing
   
• Withdraw your consent at any time (where applicable)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you're unhappy with how we handle your data
   

To exercise your rights, please contact us.

9. Data Security

We take your privacy seriously and use appropriate measures to protect your personal data, including secure systems, passwords, and restricted access to sensitive information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly marked.

11. Contact Us

If you have any questions or concerns about your data or this policy, please don’t hesitate to get in touch go to https://balancedlifeacupuncture.com/ and contact us